ABOUT THIS EPISODE

Intro

Before launching Red Fan, Kathleen led strategic communications for JPMorgan Chase’s LabMorgan, the bank's technology investment and incubator arm, where she directed PR strategy for a $500MM+ venture portfolio. She worked directly with founders and bankers to support exits that included 10+ IPOs (RiskMetrics, Dealertrack, MarketAxess, IntraLinks, Financial Engines, FxAll) and major acquisitions (PayPal to eBay, Archipelago to NYSE, Capital IQ to S&P). This rare vantage point—seeing which communication strategies actually moved the needle when it mattered most—shapes how she advises clients today.

Kathleen then moved to Hong Kong to serve as JPMorgan Chase's Asia Pacific communications leader, where she orchestrated communications for a complex four-way merger while building and leading a regional team across 18 countries. Her work helped reposition the firm from #5 to #1 as the US investment bank of choice in the region—all while advising the Chairman and Management Committee and managing crisis communications during 9/11 and SARS.

She began her career as a technology journalist, giving her an early understanding of what makes a story resonate—and what makes reporters hit delete. At IBM Research, she brought groundbreaking innovations in computing and nanotechnology to global audiences. As Partner at Peppercom, she scaled the technology practice from $400K to $4.5M annually, earning PRSA's Big Apple Award for excellence in tech communications.

Kathleen is a contributor to Fast Company's Executive Board and the Forbes Agency Council, and serves on the board of the BBB's Foundation for Better Business. She knows what separates startups that break through from those that fade away—and it starts with getting the story right.

Conversation

Before launching Red Fan, Kathleen led strategic communications for JPMorgan Chase’s LabMorgan, the bank's technology investment and incubator arm, where she directed PR strategy for a $500MM+ venture portfolio. She worked directly with founders and bankers to support exits that included 10+ IPOs (RiskMetrics, Dealertrack, MarketAxess, IntraLinks, Financial Engines, FxAll) and major acquisitions (PayPal to eBay, Archipelago to NYSE, Capital IQ to S&P). This rare vantage point—seeing which communication strategies actually moved the needle when it mattered most—shapes how she advises clients today.

Kathleen then moved to Hong Kong to serve as JPMorgan Chase's Asia Pacific communications leader, where she orchestrated communications for a complex four-way merger while building and leading a regional team across 18 countries. Her work helped reposition the firm from #5 to #1 as the US investment bank of choice in the region—all while advising the Chairman and Management Committee and managing crisis communications during 9/11 and SARS.

She began her career as a technology journalist, giving her an early understanding of what makes a story resonate—and what makes reporters hit delete. At IBM Research, she brought groundbreaking innovations in computing and nanotechnology to global audiences. As Partner at Peppercom, she scaled the technology practice from $400K to $4.5M annually, earning PRSA's Big Apple Award for excellence in tech communications.

Kathleen is a contributor to Fast Company's Executive Board and the Forbes Agency Council, and serves on the board of the BBB's Foundation for Better Business. She knows what separates startups that break through from those that fade away—and it starts with getting the story right.

Takeaways

Kathleen Lucente emphasizes that most startups are mistakenly prioritizing press coverage over crafting a compelling narrative to attract investors.
She advocates for identifying super consumers rather than sticking to a broad ideal customer profile to ensure effective marketing strategies.
Engaging strategic communications early in the startup process is crucial for establishing a strong brand identity and narrative.
Lucente advises founders to invest time in developing their brand narrative before seeking funding to avoid the pitfalls of misaligned investor relationships.
The importance of having a good internal marketing liaison cannot be overstated; they serve as a bridge between the startup and external strategic expertise.
In the competitive startup landscape, founders must recognize the value of tailored communications strategies that align with their unique market positions.